Volunteer Program Senior Coordinator

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact [hr-accessibleapplication@osu.edu](mailto:hr-accessibleapplication@osu.edu). If you have questions while submitting an application, please review these [frequently asked questions](https://hr.osu.edu/careers/faq/). **Current Employees and Students:** If you are currently employed or enrolled as a student at The Ohio State University, please log in to [Workday](https://it.osu.edu/workday) to use the internal application process. Welcome to The Ohio State University's career site.  We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following: - Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required. - Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application. ### Job Title: Volunteer Program Senior Coordinator - Volunteer Services ### Department: James | Patient Experience The Department of Patient Experience is responsible for monitoring and enhancing the patient experience which includes complaint resolution, information desk functions, managing the Volunteer and Housing programs, and service quality improvement initiatives within the organization. In addition, the department is responsible for meeting Joint Commission standards related to patient rights and organizational ethics and CMS regulation guidelines related to the complaint process. **Position Summary** The Volunteer Program Senior Coordinator is responsible for the daily coordination and management of the college, and adult volunteer programs at The James, including satellite facilities. The Coordinator provides coordination and training for all new volunteers and ensures appropriate coverage. The Coordinator also assists the Associate Director in monitoring and supporting existing programs, planning, development and implementation of new volunteer programs, recognition events, as well as volunteer promotion and recruitment within the Medical Center and the community. **Qualifications** **For Hire:** Bachelor's Degree in business, communications, or related area. Master’s degree in health care preferred. Minimum 4 years professional experience, preferably in the health care industry or related field. Ability to work in matrix environment and provide team leadership across reporting and departmental lines. **Ongoing:** Continuing education credits through OHA and other seminars as appropriate. ### Additional Information: This role has several evening and weekend shifts related to volunteer training sessions and volunteer recognition events. This role also visits outpatient locations (MMT, SSCBC, James Outpatient Care, Mill Run, OPCE and East Hospital) to shadow volunteers, meet with site contacts and deliver items to volunteers (badges, meal passes, recognition gifts). Business Planning and Operations - Volunteer Program Management - Individual Contributor - Specialized - S3 ### Location: James Cancer Hospital (0375) ### Position Type: Regular ### Scheduled Hours: 40 ### **Shift:** First Shift _**Final candidates are subject to successful completion of a background check.  A drug screen or physical may be required during the post offer process.**_ Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the [Candidate Home](https://osu.wd1.myworkdayjobs.com/en-US/OSUCareers/userHome) section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the [frequently asked questions](https://hr.osu.edu/careers/faq/). The university is an equal opportunity employer, including veterans and disability.