Technical Architect, Go-to-Market

<h2 class="p1"><span class="s1">Role Description</span></h2> <p><span class="ace-line-pocket-zws" data-faketext="" data-contentcollector-ignore-space-at="end">​</span><span class="ace-line-pocket-zws" data-faketext="" data-contentcollector-ignore-space-at="start">​</span>GTM TechOps owns the systems, data, and automation that power the full customer lifecycle, from first touch through renewal and expansion. This role sits at the center of that ecosystem.<span class="ace-line-pocket-zws" data-faketext="" data-contentcollector-ignore-space-at="start">​</span></p> <p><span class="ace-line-pocket-zws" data-faketext="" data-contentcollector-ignore-space-at="end">​</span><span class="ace-line-pocket-zws" data-faketext="" data-contentcollector-ignore-space-at="start">​</span>As a Technical Architect, you will define how our GTM platforms work together in practice. That means translating business strategy and process into scalable system design across Salesforce, marketing automation, customer success, support platforms, and our broader data and AI stack.<span class="ace-line-pocket-zws" data-faketext="" data-contentcollector-ignore-space-at="start">​</span></p> <p><span class="ace-line-pocket-zws" data-faketext="" data-contentcollector-ignore-space-at="end">​</span><span class="ace-line-pocket-zws" data-faketext="" data-contentcollector-ignore-space-at="start">​</span>This is not a pure<span class=" s-ldquo">&nbsp;</span><span class=" h-ldquo">“draw</span>&nbsp;the diagram” architecture role. You will work directly with engineering, product, operations, and data teams to ensure what we design is actually buildable, adopted, and durable. You’ll help us move faster with fewer handoffs, while keeping a high bar for data quality, system integrity, and long-term maintainability.</p> <h2 class="p1"><span class="s1">Responsibilities</span></h2> <ul> <li><span class="thread-682060104963870141232336 attrcomment attrcommentfirst thread-682060104963870141232336-first author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz82zfwz66zwhdz68zz78zz74zl2vz70z03z66zz80zrz77zt56z90zz81zz74zz69zpz80zkf"><span class="comment-extra-inner-span">Define how systems connect across the full lifecycle</span></span> <span class="thread-682060104963870141232336 attrcomment author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz82zfwz66zwhdz68zz78zz74zl2vz70z03z66zz80zrz77zt56z90zz81zz74zz69zpz80zkf h-lparen"><span class="comment-extra-inner-span">(lead</span></span><span class="thread-682060104963870141232336 attrcomment author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz82zfwz66zwhdz68zz78zz74zl2vz70z03z66zz80zrz77zt56z90zz81zz74zz69zpz80zkf"><span class="comment-extra-inner-span"> → opportunity → close → onboarding → adoption → renewal → expansion).</span></span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz82zfwz66zwhdz68zz78zz74zl2vz70z03z66zz80zrz77zt56z90zz81zz74zz69zpz80zkf">Structure solutions around core business capabilities to reduce fragmentation and improve reuse.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz82zfwz66zwhdz68zz78zz74zl2vz70z03z66zz80zrz77zt56z90zz81zz74zz69zpz80zkf">Ensure clean handoffs, consistent data models, and scalable automation across domains.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz82zfwz66zwhdz68zz78zz74zl2vz70z03z66zz80zrz77zt56z90zz81zz74zz69zpz80zkf">Lead architecture for Salesforce, marketing automation, customer success platforms, and support tooling.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz82zfwz66zwhdz68zz78zz74zl2vz70z03z66zz80zrz77zt56z90zz81zz74zz69zpz80zkf">Partner with data teams to align system design with the GTM data model and downstream analytics needs.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz82zfwz66zwhdz68zz78zz74zl2vz70z03z66zz80zrz77zt56z90zz81zz74zz69zpz80zkf">Define how AI is embedded into GTM workflows</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz82zfwz66zwhdz68zz78zz74zl2vz70z03z66zz80zrz77zt56z90zz81zz74zz69zpz80zkf h-lparen">(agent</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz82zfwz66zwhdz68zz78zz74zl2vz70z03z66zz80zrz77zt56z90zz81zz74zz69zpz80zkf"> assist, seller workflows, automation, enrichment).</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz82zfwz66zwhdz68zz78zz74zl2vz70z03z66zz80zrz77zt56z90zz81zz74zz69zpz80zkf">Ensure solutions are practical, governed, and integrated into core systems rather than one-off tools.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz82zfwz66zwhdz68zz78zz74zl2vz70z03z66zz80zrz77zt56z90zz81zz74zz69zpz80zkf">Design reliable, scalable integrations across internal and third-party systems.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz82zfwz66zwhdz68zz78zz74zl2vz70z03z66zz80zrz77zt56z90zz81zz74zz69zpz80zkf">Define how systems share data, stay in sync, and interact without conflicts.</span></li> <li><span class="thread-269463775307493886412564 attrcomment attrcommentfirst thread-269463775307493886412564-first author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz82zfwz66zwhdz68zz78zz74zl2vz70z03z66zz80zrz77zt56z90zz81zz74zz69zpz80zkf"><span class="comment-extra-inner-span">Set and enforce standards for system design, data quality, and technical implementation.</span></span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz82zfwz66zwhdz68zz78zz74zl2vz70z03z66zz80zrz77zt56z90zz81zz74zz69zpz80zkf">Participate in cross-functional architecture reviews with Enterprise Engineering and domain architects.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz82zfwz66zwhdz68zz78zz74zl2vz70z03z66zz80zrz77zt56z90zz81zz74zz69zpz80zkf">Evaluate tools and capabilities in the context of the broader ecosystem.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz82zfwz66zwhdz68zz78zz74zl2vz70z03z66zz80zrz77zt56z90zz81zz74zz69zpz80zkf">Drive consolidation and simplicity where possible.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz82zfwz66zwhdz68zz78zz74zl2vz70z03z66zz80zrz77zt56z90zz81zz74zz69zpz80zkf">Partner closely with engineering leads to ensure architecture translates cleanly into execution.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz82zfwz66zwhdz68zz78zz74zl2vz70z03z66zz80zrz77zt56z90zz81zz74zz69zpz80zkf">Mentor engineers and program managers on system design and tradeoffs.</span></li> </ul> <h2 class="p1"><span class="s1">Requirements</span></h2> <ul> <li><span class="thread-280829321424981414908885 attrcomment attrcommentfirst thread-280829321424981414908885-first author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxwovoz80zfz73zz75zz76zbexz75zhz122zz71zyolz72zbfz82zz76z87z90zez72zuz65z"><span class="comment-extra-inner-span">8+ </span></span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxwovoz80zfz73zz75zz76zbexz75zhz122zz71zyolz72zbfz82zz76z87z90zez72zuz65z">years of demonstrated success designing and delivering complex, multi-system</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz82zfwz66zwhdz68zz78zz74zl2vz70z03z66zz80zrz77zt56z90zz81zz74zz69zpz80zkf">.</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxwovoz80zfz73zz75zz76zbexz75zhz122zz71zyolz72zbfz82zz76z87z90zez72zuz65z"> architectures within SaaS or comparable environments</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz82zfwz66zwhdz68zz78zz74zl2vz70z03z66zz80zrz77zt56z90zz81zz74zz69zpz80zkf">.</span></li> <li><span class="thread-913972341235464587415502 attrcomment attrcommentfirst thread-913972341235464587415502-first author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxwovoz80zfz73zz75zz76zbexz75zhz122zz71zyolz72zbfz82zz76z87z90zez72zuz65z"><span class="comment-extra-inner-span">Deep experience with CRM platforms</span></span> <span class="thread-913972341235464587415502 attrcomment author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxwovoz80zfz73zz75zz76zbexz75zhz122zz71zyolz72zbfz82zz76z87z90zez72zuz65z h-lparen"><span class="comment-extra-inner-span">(Salesforce</span></span><span class="thread-913972341235464587415502 attrcomment author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxwovoz80zfz73zz75zz76zbexz75zhz122zz71zyolz72zbfz82zz76z87z90zez72zuz65z"><span class="comment-extra-inner-span"> strongly preferred) and adjacent GTM systems</span></span><span class="thread-913972341235464587415502 attrcomment author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz82zfwz66zwhdz68zz78zz74zl2vz70z03z66zz80zrz77zt56z90zz81zz74zz69zpz80zkf"><span class="comment-extra-inner-span">.</span></span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxwovoz80zfz73zz75zz76zbexz75zhz122zz71zyolz72zbfz82zz76z87z90zez72zuz65z">Strong understanding of data modeling, integrations, and system design patterns</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz82zfwz66zwhdz68zz78zz74zl2vz70z03z66zz80zrz77zt56z90zz81zz74zz69zpz80zkf">.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxwovoz80zfz73zz75zz76zbexz75zhz122zz71zyolz72zbfz82zz76z87z90zez72zuz65z">Experience working across Sales, Marketing, Customer Success, or Support workflows</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz82zfwz66zwhdz68zz78zz74zl2vz70z03z66zz80zrz77zt56z90zz81zz74zz69zpz80zkf">.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxwovoz80zfz73zz75zz76zbexz75zhz122zz71zyolz72zbfz82zz76z87z90zez72zuz65z">Proven ability to balance speed vs. long-term scalability without over-engineering</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz82zfwz66zwhdz68zz78zz74zl2vz70z03z66zz80zrz77zt56z90zz81zz74zz69zpz80zkf">.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxwovoz80zfz73zz75zz76zbexz75zhz122zz71zyolz72zbfz82zz76z87z90zez72zuz65z">Comfortable operating in a cross-functional environment with engineering, operations, and business stakeholders.</span></li> </ul> <h2>Preferred Qualifications</h2> <ul> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxwovoz80zfz73zz75zz76zbexz75zhz122zz71zyolz72zbfz82zz76z87z90zez72zuz65z">Experience with AI/automation in GTM workflows</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxwovoz80zfz73zz75zz76zbexz75zhz122zz71zyolz72zbfz82zz76z87z90zez72zuz65z h-lparen">(agent</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxwovoz80zfz73zz75zz76zbexz75zhz122zz71zyolz72zbfz82zz76z87z90zez72zuz65z"> assist, enrichment, copilots, etc.)</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz82zfwz66zwhdz68zz78zz74zl2vz70z03z66zz80zrz77zt56z90zz81zz74zz69zpz80zkf">.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxwovoz80zfz73zz75zz76zbexz75zhz122zz71zyolz72zbfz82zz76z87z90zez72zuz65z">Background working in a hybrid PLG + sales-led motion</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz82zfwz66zwhdz68zz78zz74zl2vz70z03z66zz80zrz77zt56z90zz81zz74zz69zpz80zkf">.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxwovoz80zfz73zz75zz76zbexz75zhz122zz71zyolz72zbfz82zz76z87z90zez72zuz65z">Familiarity with modern data stacks</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxwovoz80zfz73zz75zz76zbexz75zhz122zz71zyolz72zbfz82zz76z87z90zez72zuz65z h-lparen">(Databricks,</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxwovoz80zfz73zz75zz76zbexz75zhz122zz71zyolz72zbfz82zz76z87z90zez72zuz65z"> reverse ETL, event-driven architectures)</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz82zfwz66zwhdz68zz78zz74zl2vz70z03z66zz80zrz77zt56z90zz81zz74zz69zpz80zkf">.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxwovoz80zfz73zz75zz76zbexz75zhz122zz71zyolz72zbfz82zz76z87z90zez72zuz65z">Exposure to CPQ, billing, or commercial systems</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz82zfwz66zwhdz68zz78zz74zl2vz70z03z66zz80zrz77zt56z90zz81zz74zz69zpz80zkf">.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxwovoz80zfz73zz75zz76zbexz75zhz122zz71zyolz72zbfz82zz76z87z90zez72zuz65z">Experience navigating platform consolidation or large-scale tech stack simplification</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz82zfwz66zwhdz68zz78zz74zl2vz70z03z66zz80zrz77zt56z90zz81zz74zz69zpz80zkf">.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxwovoz80zfz73zz75zz76zbexz75zhz122zz71zyolz72zbfz82zz76z87z90zez72zuz65z">Prior involvement in architecture governance or cross-org design councils.</span></li> </ul> <h2 data-usually-unique-id="044234883370604133046166"><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zqz90zkz74zz76zeez80zz68zz89zz88zvqz86zuxlz73zexxz80zz73z6d6z72zz79zsz77z">Compensation</span></h2><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><span style="font-size: 16px;">US Zone 1</span></p> <p><span style="font-size: 16px;">This role is not available in Zone 1</span></p></div><div class="title">US Zone 2</div><div class="pay-range"><span>$215,000</span><span class="divider">&mdash;</span><span>$290,800 USD</span></div></div><div class="pay-input"><div class="title">US Zone 3</div><div class="pay-range"><span>$191,100</span><span class="divider">&mdash;</span><span>$258,500 USD</span></div></div></div>