Senior Content Designer

<h2>Role Description</h2> <p><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovw8oz82z8z69zz77zz73zn4gfz87z1l95vz87z0hn0oz78zkz90zz84zz89zjx">We're looking for a senior content designer to help define the future of communication in Dropbox. This role goes beyond UX writing: You'll shape how humans and AI interact across the product.</span></p> <p><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovw8oz82z8z69zz77zz73zn4gfz87z1l95vz87z0hn0oz78zkz90zz84zz89zjx">You'll drive content strategy, UX writing, and language systems for core Dropbox experiences, including AI-powered features used by millions of people every day. Embedded within the Core Design team, you'll work closely with product designers, product managers, engineers, and researchers.</span></p> <p><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovw8oz82z8z69zz77zz73zn4gfz87z1l95vz87z0hn0oz78zkz90zz84zz89zjx">You'll also help establish the foundations for content at scale: reusable frameworks, governance models, and systems that ensure quality across web, mobile, and desktop as Dropbox evolves.</span></p> <h2>Responsibilities</h2> <ul> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovw8oz82z8z69zz77zz73zn4gfz87z1l95vz87z0hn0oz78zkz90zz84zz89zjx">Define how Dropbox communicates across human- and AI-generated experiences, setting the standard for clarity, tone, and trust</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovw8oz82z8z69zz77zz73zn4gfz87z1l95vz87z0hn0oz78zkz90zz84zz89zjx">Design prompt frameworks, response patterns, and interaction models that power AI features</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovw8oz82z8z69zz77zz73zn4gfz87z1l95vz87z0hn0oz78zkz90zz84zz89zjx">Build reusable language systems and content architecture that support high-quality content at scale</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovw8oz82z8z69zz77zz73zn4gfz87z1l95vz87z0hn0oz78zkz90zz84zz89zjx">Establish content governance for AI-generated experiences to ensure consistency, accuracy, and privacy</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovw8oz82z8z69zz77zz73zn4gfz87z1l95vz87z0hn0oz78zkz90zz84zz89zjx">Partner with product design to shape mental models, flows, and information architecture</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovw8oz82z8z69zz77zz73zn4gfz87z1l95vz87z0hn0oz78zkz90zz84zz89zjx">Use data, research, and experimentation to continuously improve content performance and system outputs</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovw8oz82z8z69zz77zz73zn4gfz87z1l95vz87z0hn0oz78zkz90zz84zz89zjx">Collaborate closely with designers, engineers, product managers, researchers, and product marketing managers</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovw8oz82z8z69zz77zz73zn4gfz87z1l95vz87z0hn0oz78zkz90zz84zz89zjx">Raise the bar for content design by contributing to team-wide systems, critiques, and craft evolution</span></li> </ul> <h2>Requirements</h2> <ul> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovw8oz82z8z69zz77zz73zn4gfz87z1l95vz87z0hn0oz78zkz90zz84zz89zjx">7+ years of experience in content design or UX writing</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovw8oz82z8z69zz77zz73zn4gfz87z1l95vz87z0hn0oz78zkz90zz84zz89zjx">Experience working on or adjacent to AI-powered, automated, or conversational interfaces</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovw8oz82z8z69zz77zz73zn4gfz87z1l95vz87z0hn0oz78zkz90zz84zz89zjx h-lparen">(i.e.,</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovw8oz82z8z69zz77zz73zn4gfz87z1l95vz87z0hn0oz78zkz90zz84zz89zjx"> &nbsp;prompts, generated content, assistants)</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovw8oz82z8z69zz77zz73zn4gfz87z1l95vz87z0hn0oz78zkz90zz84zz89zjx">Strong systems thinking: experience creating scalable frameworks like structured content, or design systems</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovw8oz82z8z69zz77zz73zn4gfz87z1l95vz87z0hn0oz78zkz90zz84zz89zjx">Ability to translate complex technical concepts into clear, human-centered communication</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovw8oz82z8z69zz77zz73zn4gfz87z1l95vz87z0hn0oz78zkz90zz84zz89zjx">Experience influencing product direction and collaborating deeply with design, product, and engineering partners</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovw8oz82z8z69zz77zz73zn4gfz87z1l95vz87z0hn0oz78zkz90zz84zz89zjx">Demonstrated ability to prioritize high-impact work in ambiguous, fast-evolving spaces</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovw8oz82z8z69zz77zz73zn4gfz87z1l95vz87z0hn0oz78zkz90zz84zz89zjx">A portfolio of work that shows both craft and systems thinking</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovw8oz82z8z69zz77zz73zn4gfz87z1l95vz87z0hn0oz78zkz90zz84zz89zjx h-lparen">(please</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovw8oz82z8z69zz77zz73zn4gfz87z1l95vz87z0hn0oz78zkz90zz84zz89zjx"> include this with your application)</span></li> </ul> <h2>Preferred Qualifications</h2> <ul> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovw8oz82z8z69zz77zz73zn4gfz87z1l95vz87z0hn0oz78zkz90zz84zz89zjx">Experience defining or scaling language systems for large, complex products</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovw8oz82z8z69zz77zz73zn4gfz87z1l95vz87z0hn0oz78zkz90zz84zz89zjx">Experience designing for AI interaction models</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovw8oz82z8z69zz77zz73zn4gfz87z1l95vz87z0hn0oz78zkz90zz84zz89zjx h-lparen">(i.e.,</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovw8oz82z8z69zz77zz73zn4gfz87z1l95vz87z0hn0oz78zkz90zz84zz89zjx"> assistants or generative interfaces)</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovw8oz82z8z69zz77zz73zn4gfz87z1l95vz87z0hn0oz78zkz90zz84zz89zjx">Experience with content automation, structured content, or programmatic content generation</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovw8oz82z8z69zz77zz73zn4gfz87z1l95vz87z0hn0oz78zkz90zz84zz89zjx">Experience establishing governance models or quality frameworks for content at scale</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovw8oz82z8z69zz77zz73zn4gfz87z1l95vz87z0hn0oz78zkz90zz84zz89zjx">Strong track record of driving measurable impact through content design</span></li> </ul> <div> <div> <h2 data-usually-unique-id="044234883370604133046166"><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zqz90zkz74zz76zeez80zz68zz89zz88zvqz86zuxlz73zexxz80zz73z6d6z72zz79zsz77z">Compensation</span></h2> </div> </div><div class="content-pay-transparency"><div class="pay-input"><div class="title">Canada Pay Range</div><div class="pay-range"><span>$140,300</span><span class="divider">&mdash;</span><span>$189,700 CAD</span></div></div></div>