Recruitment Consultant/Customer Success Manager

Accountabilities Conduct interviews with candidates to assess their qualifications, experience, capabilities, and suitability for available positions. Proactively source and headhunt candidates through relevant recruitment channels and professional networks. Review and screen applications to identify qualified candidates and create strong shortlists for clients. Conduct appropriate background and reference checks to verify candidate suitability and support informed hiring decisions. Build and maintain trusted relationships with clients, developing a clear understanding of their recruitment needs, priorities, and challenges. Provide tailored recruitment and customer success support throughout the client engagement. Maintain accurate and up-to-date candidate and client information within the CRM and ensure records are properly managed. Monitor client satisfaction and proactively identify opportunities to improve the overall customer experience. Identify suitable upselling and cross-selling opportunities with existing clients based on their needs and business objectives. Conduct sales demonstrations and clearly communicate the value and benefits of available services to prospective clients. Collaborate effectively with internal team members while taking ownership of assigned recruitment and account management activities. Manage competing priorities efficiently while maintaining a high standard of candidate and client service. Requirements Minimum of 2 years of professional recruitment experience, with experience in customer service or account management strongly preferred. Demonstrated ability to source, screen, interview, assess, and vet candidates effectively. Strong interpersonal and communication skills, with the confidence to interact professionally with both candidates and clients. Customer-centric approach with a strong focus on understanding client needs and delivering positive outcomes. Good organizational and time-management skills, with the ability to manage multiple candidates, clients, and priorities independently. Experience using CRM platforms and recruitment software, with strong attention to accurate record keeping. Commercial awareness and confidence identifying opportunities for upselling, cross-selling, and client growth. Ability to conduct engaging service demonstrations and communicate value clearly to prospective customers. Strong problem-solving skills and a proactive approach to resolving candidate and client issues. Ability to work independently in a remote environment while collaborating effectively with a wider team. Stable, fast internet connection suitable for reliable remote work. Access to either a solar power system or an uninterruptible power supply (UPS) to maintain stable connectivity during power interruptions. Own laptop or computer with a minimum of 8 GB RAM. Own headset suitable for professional calls and interviews. Reliable, self-motivated, organized, and comfortable working in a performance-oriented environment. Benefits Competitive monthly compensation. Performance-based incentives and driving incentives. Flexible working hours. Fully remote working environment. Opportunity to work from South Africa. Professional development and career growth opportunities. Exposure to both recruitment and customer success responsibilities. Opportunity to develop client management, sales, sourcing, and relationship-building skills. Dynamic environment with opportunities to take ownership and contribute to business growth. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1