Microsoft Dynamics 365 Support & Development Consultant

#### Company Description **Version 1** is a trusted technology services and digital transformation partner, helping organisations **innovate, modernise and maximise the value of their technology investments**. Our expertise spans **cloud, data & AI, enterprise applications, digital transformation and managed services**, supporting leading public and private sector organisations. At the heart of our Managed Services capability is the **Service Reliability Group (SRG)**, delivering business-critical services across: - **Application Managed Services** - **Cloud Management & Optimisation (Azure, AWS and OCI)** - **Infrastructure & Database Managed Services** - **Digital Workplace & Service Desk Operations** Through our **ASPIRE Managed Services Framework**, SRG combines **AI, automation, technical expertise and continuous improvement** to help customers improve service performance, resilience and business value. Supporting customers across **public sector, financial services and commercial organisations**, our teams manage and optimise complex, business-critical technology environments while continually improving the services we deliver. #### Job Description Are you passionate about Microsoft technologies and looking to develop your career within a leading Microsoft Partner? We’re looking for a **Microsoft Dynamics 365 Support & Development Consultant** to join our growing Microsoft capability. You’ll work with mid-market and enterprise customers across a range of sectors, delivering and supporting solutions across **Microsoft Dynamics 365 and the Power Platform**. This is a varied role combining **development, application support and customer engagement**. You’ll be involved throughout the solution lifecycle, from understanding requirements and designing solutions through to development, implementation, upgrades, migrations and ongoing support. **You Will:** - Design, develop, configure and support **Microsoft Dynamics 365/CRM solutions**. - Develop **Plugins, Custom Workflow Activities and integrations using C#/.NET**. - Configure and extend Dynamics 365 using both custom development and out-of-the-box capabilities. - Build and support solutions using **Microsoft Power Platform and Power Automate**. - Troubleshoot and resolve complex Dynamics 365 application and integration issues. - Support Dynamics 365 **upgrades, migrations and releases**. - Work directly with customers to understand business and technical requirements. - Translate requirements into clearly defined **technical tasks, solutions and deliverables**. - Manage application incidents, requests and escalations within agreed **SLAs**. - Work within **ITIL-aligned service management and managed-services processes**. - Provide technical guidance and contribute to the successful delivery of multiple customer projects and workstreams. - Identify opportunities for continual improvement across customer solutions and services. #### Qualifications **Must-Have:** - Strong technical experience with **Microsoft Dynamics 365 CRM/Customer Engagement**. - Hands-on development experience with **C#, .NET and JavaScript**. - Experience developing **Dynamics 365 Plugins, Custom Workflow Activities and integrations**. - Good knowledge of **Microsoft Power Platform**, particularly **Power Automate**. - Experience supporting and troubleshooting business-critical Dynamics applications. - Previous experience within an **application support or managed services environment**. - Good understanding of **IT service management, incidents, changes and SLAs**. **Desirable** - **ITIL Foundation certification**. - Experience with **ASP.NET and MVC**. - Broader Dynamics 365 Customer Experience/CE module experience. #### Additional Information **Why Version 1** - Be part of a global Oracle practice of 700+ specialists - Over 500+ certified professionals across the entire Oracle ecosystem - Work on large-scale, multi-pillar enterprise Oracle Cloud programmes - Work with ahigh-performing, collaborative Oracle practice - Oracle Innovation Partner of the Year 2023 (EMEA) - We provide end-to-end Oracle business transformation services, including consulting and advisory services, implementation, integration and managed services - Our expertise in OCI enables us to deliver scalable, flexible, and high performance cloud solutions to the unique needs of our clients - Join an award-winning consultancy recognised for innovation and delivery excellence - Clear career progression, strong leadership support, and genuine investment in your growth - A culture that values expertise, autonomy, and doing things properly - Strong **career progression & mentorship** through our _Strength in Balance_ and leadership programmes, including quarterly **Pathways Career Development reviews**. - Significant **training budget** for certifications and further education. - **Version 1 Annual Excellence Awards** & _Call-Out_ recognition platform celebrating achievement. - _Moments that matter_ & enhanced **maternity/paternity leave policies** to support your journey. - Active **ESG & CSR initiatives**, allowing you to give back through fundraising, volunteering, and diversity, inclusion & belonging programmes. **Benefits include:** - Quarterly **performance-related profit share** - **Hybrid / Remote** working flexibility - **Pension, private healthcare, life assurance** cover - Certified **Great Place to Work** for 10+ years running If you’re an experienced Service Desk Analyst who enjoys solving technical problems, supporting customers and developing your skills in a modern Managed Services environment, we’d love to hear from you. **Malti Sharma, Senior Talent Acquisition Consultant – Enterprise Applications & SRG** **#LI-MS3** **#LI-Hybrid** We are an equal opportunities employer. Please refer to our Diversity & Inclusion statement located at: Diversity, Inclusion & Belonging | Version 1 Careers Please note: We have an internal recruitment team and do not accept agency candidates. If you want to join the team here at Version 1, get in touch with us directly!