Medical Billing Specialist - Virtual Assistant

Rockstar is hiring a full-time Medical Billing Specialist to support the billing operations of a fully remote pediatric therapy billing company.

This is an opportunity to join a high-performing, fast-growing billing team that supports pediatric therapy practices nationwide. If you are experienced in full-cycle medical billing, thrive in a high-volume environment, and take pride in accuracy and ownership, this role is for you.

About Our Client

Our client is a fully remote pediatric billing company dedicated to delivering accurate, efficient, and high-quality revenue cycle management for therapy practices. Their team combines a collaborative, supportive culture with high expectations for performance and accountability.

They are known for:

• Strong attention to detail and billing accuracy

• A commitment to continuous improvement and growth

• Supporting both their clients and internal team members at a high level

This is a team of high-caliber professionals who take ownership of their work and are motivated to grow alongside the company.

Responsibilities

Full-Cycle Medical Billing

• Manage the full billing cycle from claim submission through payment resolution

• Submit and track insurance claims using payer portals (UHC, BCBS, Availity, Waystar, etc.)

• Post insurance payments and adjustments accurately

• Investigate, follow up on, and resolve denied or unpaid claims

• Review and correct billing discrepancies efficiently

Claims Follow-Up & Performance

• Manage high-volume claim follow-up workflows (goal: ~1,000 claims/week post-training)

• Ensure timely resolution of outstanding accounts

• Maintain accurate documentation of all billing activity

Insurance Verification & Authorization Support

• Verify patient insurance eligibility and benefits

• Obtain and track prior authorizations

• Update patient records with accurate insurance information

• Communicate with payers to clarify coverage and resolve issues

Administrative & Patient Support

• Respond to billing-related inquiries via email and phone

• Maintain and update electronic medical records

• Support internal documentation and workflow tracking

Tools & Systems

• Raintree EMR

• Payer portals (UHC, BCBS, Availity, Waystar, etc.)

• Google Workspace (Chat, Meet, Gmail, Voice)

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Requirements

• 2+ years of experience in medical billing or revenue cycle management

• Strong experience with full-cycle billing (claims, posting, denials, follow-up)

• Familiarity with insurance verification and prior authorization workflows

• Experience navigating multiple payer portals

• Excellent written and verbal English communication skills

• Highly organized with strong attention to detail

• Self-starter who can work independently in a remote environment

Nice to Have

• Experience with ABA therapy billing

• Experience supporting pediatric therapy practices

What We’re Looking For

• High-performance mindset — you take ownership and follow through

• Assertive and proactive — you don’t wait to be told what to do

• Eager to learn and grow within a fast-paced team

• Comfortable with accountability and productivity expectations

• Strong attention to detail with a commitment to accuracy

• Commitment to consistent communication with client and team

Benefits

• Competitive salary commensurate with experience.

• Opportunities for professional development and growth.

• Work in a dynamic and supportive team environment.

• Make a meaningful impact by helping to build and strengthen families across the globe.