Key Account Manager (KAM)

Job Description We are constantly working to improve our understanding of patient and healthcare support in our immediate environment. Our branch in 1100 Vienna (ICON Tower) is a strategic location for the sales of our high-quality, innovative health products and medicines, and also for digitally integrated solutions for our patients and customers. To strengthen our existing team, we are currently looking for a: **Key Account Manager (KAM) - (m/f/d)** **Territory: Western Austria (Vorarlberg, Tyrol, Salzburg & Upper Austria)** The Key Account Manager (KAM) in Oncology is a customer-facing field sales role responsible for delivering sustainable business results in defined accounts. The position combines high-quality personal and digital customer interactions with expanded responsibility for account planning, prioritization and cross-functional collaboration. **Responsibilities:** - Deep understanding of the market, customers, account structures and patient pathways - Analysis of relevant stakeholders and decision-making processes, and identification of opportunities, barriers and value levers within the accounts - Conducting personal and digital customer interactions within a needs-based omnichannel approach - Development, implementation and regular adjustment of structured account plans, incorporating relevant territory, customer and market information - Definition and monitoring of KPIs, regular review of account performance and derivation of appropriate measures - Management and coordination of relevant internal stakeholders, e.g. Marketing, Medical Affairs and Market Access, to implement aligned account strategies - Planning and leading account meetings and following up on agreed initiatives - Building long-term customer partnerships and developing account-specific solutions and co-creation projects within applicable guidelines - Planning and implementing suitable customer formats, e.g. speaker meetings, round tables and account-specific events - Documenting relevant customer interactions, activities and account insights in CRM systems, e.g. Veeva/Salesforce - Ensuring compliance with all legal requirements, SOPs, compliance and pharmacovigilance requirements **Requirements:** - Completed degree in business administration, life sciences or an equivalent qualification - Several years of experience in a customer-oriented function, preferably in pharmaceutical field sales or a comparable healthcare role - Experience in the healthcare industry required - Experience in cross-functional collaboration within a matrix organization - Strong strategic thinking and experience in account planning and account management - Ability to understand complex stakeholder environments, derive priorities and effectively coordinate different interests - Excellent communication, presentation and persuasion skills - High level of personal responsibility, analytical strength and structured way of working - Business and financial judgment - Strong affinity for digital and omnichannel engagement - Experience working with CRM systems, e.g. Veeva/Salesforce, and in data-driven customer and account management - Negotiation-level German and English skills (spoken and written) **What we offer:** - Exciting and challenging field of work in a continuously developing organization - Varied role in an internationally operating company - Attractive company pension - Free HPV vaccination - Company doctor - Employee referral program - Discounted fitness offer - Paid parental leave for mothers and fathers of 12 weeks The minimum salary for this position is EUR 61.300,- gross per year. Depending on the qualification profile and professional experience of the successful candidate, we are open to paying above this amount. We are proud to be a company built on the values of our diverse, talented and committed employees. The fastest way to advance innovative developments is to bring different ideas together in an inclusive environment. We encourage our colleagues to discuss their views objectively and to tackle problems together. We see ourselves as an equal opportunity employer and are committed to promoting inclusive, diverse workplaces. **Additional location(s) Compensation Information:** **Required Skills:** Account Analysis, Account Analysis, Account Management, Account Planning, Accounts Development, Account Strategies, Adaptability, Bank Account Management, Client Liaising, CRM Solutions, Customer Relationship Management (CRM), Data Analysis, Health Insurance Industry, Innovating Ideas, Interpersonal Relationships, Lead Generation, Managed Accounts, Market Access, Market Analysis, Matrix Management, Medical Affairs, Omnichannel Marketing, Omnichannel Strategy, Oncology Sales, Order Processing {+ 8 more} **Preferred Skills:** Current Employees apply [HERE](https://wd5.myworkday.com/msd/d/task/1422$6687.htmld) Current Contingent Workers apply [HERE](https://wd5.myworkday.com/msd/d/task/1422$4020.htmld) **Search Firm Representatives Please Read Carefully** Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. **Employee Status:** Regular **Relocation:** No relocation **VISA Sponsorship:** No **Travel Requirements:** 100% **Flexible Work Arrangements:** Remote **Shift:** Not Indicated **Valid Driving License:** Yes **Hazardous Material(s):** N/A **Job Posting End Date:** 11/12/2026 ***A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.**