Implementation Product Analyst

**Compensation:** €53,000 to €69,550 ## Job Description ### What this job can offer you Partner directly with enterprise customers and Remote’s implementation teams to translate complex payroll and HR requirements into reliable platform configurations and integrations. ### What you bring - Proactive, detail-oriented and analytical, with a strong problem-solving mindset and a real interest in getting things right for the customer. - Hands-on experience configuring HRIS, payroll or HCM platforms for enterprise customers, ideally in an implementation or professional services setting. - Experience delivering system integrations, both HRIS to payroll and payroll to GL/ERP. You know field mapping, sync logic, error handling, chart of accounts and cost centre mapping, and what tends to break once it is live. - Experience configuring time off and time tracking across multiple countries: leave policies, accrual and carryover rules, work calendars, public holidays and statutory entitlements. - You use AI daily: debugging integration errors, making sense of logs and data files, drafting documentation. - Advanced Excel and Google Sheets, and comfortable with large data sets. - Comfortable reading API documentation and working with engineers. You will not be writing production code. - Experience raising and managing engineering tickets end to end. You write an issue up with enough detail for an engineer to act on, and chase it to resolution. - Experience designing and running UAT, from test scripts through to resolving issues before go-live. - You write documentation a non-technical audience can actually follow, for customers and for internal teams. - Deep knowledge of global HR and payroll processes, and of data migration best practices. - Writes and speaks fluent English. ### Key Responsibilities - Partner with the Project Managers and Onboarding Consultants from discovery to final sign off, working directly with customers on live troubleshooting calls, weekly working sessions, configuration walkthroughs and demos. - Own the build and testing of HRIS integrations between Remote and the customer's existing systems, including field mapping, sync configuration, and clearing data errors before they reach payroll. - Deliver finance integrations. Map the customer's chart of accounts and cost centre structure into Remote, configure pay element to GL account mappings, and validate journal output with their finance team. - Configure the platform to match how the customer's business is actually structured: legal entities, org and department structures, approval workflows, permissions, pay elements and custom fields. - Build time off and time tracking configuration, covering leave policies and variants, accrual and carryover rules, work calendars, public holidays, and how timesheet data feeds into payroll. - Translate customer requirements into technical specifications. Flag gaps early rather than at UAT, and work up a workaround with the customer. - Raise and manage engineering tickets end to end, keeping the customer and Project Manager updated on where things stand. - Identify recurring integration and configuration limitations, and give Product a clear picture of what blocks implementations most often. - Run data migration, cleansing and validation with the customer and internal teams. - Create UAT plans and test scripts from the customer's build, and take the customer through testing to sign off. - Write and maintain documentation for both audiences: client user guides and training materials, and internal SOPs, FAQs and configuration playbooks. - Hand over to the BAU teams on completion and support hypercare where required. ### Practicals - Team: Global Payroll Implementation - Location: Remote - Start date: As soon as possible