IAM Operations Manager

#### Company Description Experian is a global data and technology company that empowers people and businesses around the world. We operate in a variety of markets, such as financial services, health, automotive, agribusiness, insurance, among others. Experian invests in people and in new advanced technologies to unleash the power of data. We have an incredible team of 25,200 employees in 32 countries. Our uniqueness is valuing yours. Experian's culture, which is people-centered, inclusive and purpose-driven, is recognized by various awards — including World's Best Workplaces™ 2025 (Fortune Global Top 25) and Great Place To Work™ in 26 countries, among others. Check out Experian Life on social media or explore our careers site to understand why. Experian also takes pride in being an employer that promotes equal opportunities and affirmative action. #### Job Description The IAM Operations Manager will be responsible for the end-to-end delivery, performance, risk management and continuous improvement of Identity and Access Management operations. They will lead teams, partners and stakeholders from different areas to ensure secure, reliable and scalable IAM services, promoting automation, improvements supported by artificial intelligence (AI), service management and solid operational controls in a global environment. **Key Responsibilities** - Take responsibility for the operational performance of IAM throughout the identity lifecycle, including joiner, mover and leaver (JML) processes, requests, provisioning, changes and revocation of access. - Lead service delivery, demand management, capacity, backlog, priorities, escalations, critical incidents, recurring problems and corrective actions. - Govern IAM services related to SSO, MFA, directory services, privileged access, service accounts and access governance. - Define and execute the IAM automation roadmap, reducing manual effort through controlled workflows, APIs, orchestration and native platform capabilities. - Identify and lead practical use cases of AI and generative AI in IAM operations, ensuring security, privacy, traceability, human oversight and measurable business value. - Be responsible for the IAM service catalog, including definition of services, workflows, approvals, SLAs, OLAs, RACI matrix, knowledge base and integration with corporate ITSM processes. - Manage IAM operational risks and controls, including segregation of duties, access exceptions, privileged access, recertifications, orphan accounts, service accounts and timely removal of access. - Ensure audit and compliance readiness, lead the remediation of control deficiencies and clearly report risks, control effectiveness, KPIs and KRIs. - Lead direct and/or matrix teams and manage vendors or managed service providers, including objectives, performance, capacity, skills, SLAs and escalations. - Work in partnership with Technology, Security, HR, GRC, Audit, Privacy, Legal, Compliance and business areas to standardize and improve IAM services across regions. - Conduct meetings, escalations and executive communications in English, demonstrating readiness to take on services, teams or an expanded regional scope as the global IAM operating model evolves. **Experience and Qualifications** - Advanced or fluent English, with the ability to lead global meetings, present results to executives, negotiate priorities and conduct escalations. - Proven experience in Identity and Access Management, with responsibility for operational services, results and continuous improvement. - Proven experience in leading IAM, cybersecurity or technology operations, with responsibility for people, service performance, vendors and deliverables. - Solid knowledge of identity lifecycle, access governance, privileged access, authentication, authorization, RBAC, the principle of least privilege and directory services. - Experience in incident, problem, change management, SLAs, KPIs, KRIs, operational risks, controls, audits and remediation plans. - Experience with service management, ITSM and service catalogs, including workflows, responsibilities, service levels and operational governance. - Demonstrated ability to lead automation initiatives and identify opportunities to apply AI to improve efficiency, quality, risk management and user experience. - Experience in complex, matrix or multinational environments, with management of senior stakeholders and service providers. **Technical Knowledge** - Experience with IAM technologies such as Microsoft Entra ID, Active Directory, Okta, SailPoint, CyberArk, Varonis, Centrify or equivalent platforms. - Practical knowledge of PowerShell, Python, APIs, workflow automation or orchestration technologies, sufficient to lead initiatives and critically evaluate technical decisions. - Knowledge of applicable security, risk and compliance frameworks and requirements, such as ISO 27001, NIST, COBIT, ITIL, LGPD, GDPR and PCI. #### Qualifications - Service Catalog - AI - Artificial Intelligence - PAM - Identity Management - Automation - Analytics **Education and Certifications** - Bachelor's degree in Information Technology, Cybersecurity, Computer Science or a related field, or equivalent relevant professional experience. - Relevant certifications in IAM, cybersecurity, risk, cloud or service management are desirable and will be considered a differentiator. **Behavioral Competencies** - Leadership and a sense of responsibility for results, executive communication, data-driven decisions, risk awareness, stakeholder management, problem solving, customer focus, adaptability and a continuous improvement mindset. #### Additional Information Serasa Experian is much more than you imagine. With the purpose of creating a better future by expanding opportunities for people and businesses, in Brazil we are more than 4,000 people working in various teams and specialties. Here, every skill and diversity complements each other, and you can work on what you love most. We are committed to building an inclusive culture and an environment in which people can balance their careers with their personal commitments and interests, valuing well-being. We are very dedicated to being one of the best and most innovative companies to work for in the country, enabling incredible experiences and careers for our people. Our strong people-first approach is recognized externally through various market certifications: we were awarded by Great Place To Work™ in 24 countries and by the international Top Employers certification, and we are recognized as one of the best companies for young professionals and have a 4.6 rating on Glassdoor. Each recognition tells us we are on the right path, providing an increasingly better work environment for our talent. Experian Careers - Creating a better tomorrow together [Find out what its like to work for Experian by clicking here](https://www.experian.com/careers/)