Jobs/Customer Success/Customer Support Executive | Tamil Nadu

Customer Support Executive | Tamil Nadu

KeyValue Software Systems·United States·Fully remote·Entry

Posted 1h ago·via via Himalayas

Job description

This is a remote position.

CoFee is an innovative fee collection platform designed to simplify and streamline the payment process for educational institutions and organizations. Our mission is to help our clients reduce administrative burdens and deliver an efficient, user-friendly fee management experience. As we expand, were looking for passionate individuals who can help us build meaningful relationships with our growing customer base.

We are seeking a Customer Relationship Executive who embodies empathy, excellent communication, and a strong desire to help customers succeed. Whether you are a recent graduate or new to this field, this role offers an exciting opportunity to develop your career in customer relationship management while working with a fast-growing tech product.

What you will do:

Serve as the first point of contact for customer queries and product guidance
Build and maintain strong customer relationships
Resolve customer issues by coordinating with internal teams
Collect and share customer feedback with relevant teams
Maintain accurate customer records using CRM tools
Provide proactive support to drive customer success and satisfaction

What makes you a great fit:

Strong communication skills in English & Tamil/Telugu/Kannada/Hindi.
Open to entry-level candidates with a strong willingness to learn
Empathetic and clear communicator with good listening skills
Strong problem-solving mindset
Basic tech proficiency and eagerness to learn new tools
Bachelor’s degree in any discipline (freshers welcome)
High levels of empathy, patience, and customer focus
Ability to multitask and manage time in a fast-paced environment
Proficient in basic office tools (MS Office / Google Workspace)
Hands-on training on the fee collection platform with continuous learning support
Supportive, collaborative work culture
Clear career growth opportunities based on performance
Competitive compensation and benefits aligned with market standards for freshers