Customer Success Manager - Livestock Technology

Job Description Our portfolio also includes **SenseHub®,** a digital herd monitoring system for cattle farms. Sensors capture behavioral and health data around the clock, and the software turns this into concrete insights for everyday farm operations – in fertility, animal health and herd management. SenseHub® belongs to Technology Solutions, our global division for animal identification and monitoring, with its own research laboratories, where data scientists, engineers and veterinarians work on the next generation of these systems. To expand **Technology Solutions** with SenseHub® in Switzerland, we are looking for an immediate, permanent, independent, motivated and proactive individual with a passion for cows, barns and farms. You are enthusiastic about modern technologies in agriculture and want to actively shape the future of herd management. **Your Role** You are the face of our monitoring solutions in Switzerland. You are out on the farms, know their processes and show what the technology really delivers in everyday life. You actively drive business in your territory: you identify potential, approach farms, develop opportunities through to closing and work closely with our sales partner. A small team, short paths, plenty of room to shape things: you are building something here. You work from your place of residence; our office in Lucerne is your base for team days and exchange. Your key responsibilities: - **Technical point of contact:** You know SenseHub® across all farm types and are the first address for questions about the system - **Expertise that convinces:** You translate study results and product data into arguments that resonate on the farm – together with our animal health team - **Bringing customers in:** You find new ways to track down prospects and develop concrete opportunities from them – and if need be, you pick up the phone yourself - **Onboarding and consulting:** You support customers during their start, look at farm routines and stay on it until the system is running - **Growth and collaboration:** You identify where farms should expand or renew, and develop this further together with our sales partner - **You are present:** At agricultural trade fairs, events and regional gatherings you represent SenseHub and Animal Health – and bring back what you hear out in the field **What you bring:** - **Your mindset:** You are proactive, get things done and do not wait for someone to tell you what to do. You enjoy working with customers, farms and sales – and you see things through to the end - **Your passion:** Cows, barns, farms – this is what your heart beats for, and you want to make a difference in this area - Solid knowledge of Swiss agriculture – you know the structures, the daily reality on farms and how decisions are made here. Plus training with an agricultural focus, for example in agronomy, agricultural technology (HF), farm management school, veterinary medicine or a comparable qualification - **Sales is fun for you:** You recognize opportunities, address them and bring them to closing. Field sales experience is an advantage – more important are motivation and willingness to learn - You listen carefully and ask the right questions. You communicate at eye level and remain calm and solution-oriented even in hectic situations - You work reliably within our compliance and quality standards – integrity is not a formality for us but the foundation of customer relationships - **Languages:** Negotiation-level German. French skills are an advantage; you are willing to move confidently in the Romandie region and expand your French as needed. Swiss German, English and Italian are an advantage - Driving licence category B and travel readiness of around 100% within Switzerland. Your place of residence is freely selectable, ideally well connected by transport **What we offer you** An open corporate culture with flat hierarchies, quick decision-making paths and a small, motivated team where everyone knows each other. You will receive comprehensive onboarding, gain access to our international SenseHub network and benefit from attractive training programs. A company car with private use, suitable communication devices, market-based compensation and many further benefits are included. We look forward to applications from people with diverse backgrounds and life paths. Our Animal Health business unit is a trusted, globally leading provider in veterinary medicine. Preserving and improving the health, well-being and performance of animals and of the people who care for them are at the heart of what we do. We are a global team of diverse specialists working together to make a positive contribution to animal husbandry and the global food supply. We have a deep sense of responsibility toward our customers, consumers, animals, society and our planet. As one of the most significant research-driven pharmaceutical companies in veterinary medicine, Animal Health offers veterinarians, farmers, animal keepers and governments one of the largest portfolios of veterinary medicines, vaccines, health solutions and services in animal health management, as well as an extensive range of digitally connected products for identification, traceability and monitoring. We invest in dynamic, extensive research and development activities and a modern, global supply chain. We are present in more than 50 countries. Our products are available in around 150 markets. **Additional location(s) Compensation Information:** **Required Skills:** Account Management, Industry Knowledge, Interpersonal Relationships, Lead Generation, Product Knowledge, Sales Goal Achievement, Sales Presentations, Sales Reporting, Sales Training, Technical Product Sales **Preferred Skills:** French Language, German Language Current Employees apply [HERE](https://wd5.myworkday.com/msd/d/task/1422$6687.htmld) Current Contingent Workers apply [HERE](https://wd5.myworkday.com/msd/d/task/1422$4020.htmld) **Search Firm Representatives Please Read Carefully** Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. **Employee Status:** Regular **Relocation:** No relocation **VISA Sponsorship:** No **Travel Requirements:** 100% **Flexible Work Arrangements:** Not Applicable **Shift:** Not Indicated **Valid Driving License:** Yes **Hazardous Material(s):** N/A **Job Posting End Date:** 11/28/2026 ***A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.**