Customer Success Manager (German speaking)

As a Customer Success Manager at PVcase, you will be responsible for nurturing customers from onboarding through renewal. This role reports to the Head of Customer Success Management (EMEA). We are seeking a candidate with experience managing customers in a B2B environment, with a proven track record of renewing contracts, identifying expansion opportunities, and building strong, impactful customer relationships. Our Customer Success Management team oversees all post-sales activities with our customers—renewable energy developers—including new customer handoff from sales, quarterly business reviews, expansion opportunities, and renewal of annual contracts. Responsibilities: - Own a book of High & Medium touch customers based in Europe, driving engagement throughout all stages of the customer journey. - Drive healthy adoption, net retention, and churn targets. - Conduct QBRs and EBRs with customers to understand their business and strategic goals, and demonstrate product ROI. - Engage with executive sponsors and decision-makers within customer organizations as needed. - Own the value proposition for the PVcase multi-product suite, understanding how it can be applied to address specific customer needs across the globe. - Collaborate with cross-functional PVcase teams including Sales, Product, and Marketing, to drive a seamless customer journey. - Act as a customer liaison within the organization, advocating to senior leadership as needed. - Contribute to process development and organizational growth projects. - Minimum two years Customer Success experience. - Fluent in English and German, with additional languages a plus. - Renewable Energy industry experience (or experience in a related field) not required, but a strong plus. - Demonstrated experience developing and fostering relationships at all levels within customer organizations. - Strong communication skills to effectively collaborate with internal and external teams. - Accurate forecasting skills and a good understanding of the customer base. - Conflict-resolution skills to drive closure to customer concerns and open issues; maintain a strong ability to prioritize work against customer goals. - Understanding of customer metrics and the ability to analyze data to drive insights. - Proficient in using customer relationship management (CRM) software and other relevant tools. Experience with Salesforce and/or Gainsight is a plus. - Outstanding written and verbal communication skills required. - Remote work environment, with an expectation to respond to and meet with customers during standard working hours, and occasionally visit customers in-person. - Startup / Scale-up experience preferred. Comfort in fast-evolving environments and a desire to contribute to continuous improvement of our team. #### **About us** PVcase is moving solar forward with an alternative to the traditional labor-intensive, time-consuming, error-prone solar project development process. With our sophisticated site selection, PV design, and yield estimation software, you can achieve maximum results in a fraction of the time — to succeed faster, build better, and accelerate the global transition to clean energy. PVcase ends clunky processes and corrupted data to clear the path to a net-zero economy. Whether you use a single product or plug into the entire platform, our end-to-end site selection, design, and yield assessment software makes you faster, precise, and highly productive at every stage of project development. PVcase is a leading choice for solar energy professionals — our platform serves over 1,800 customers in 75+ countries, powering the development of more than 4 TW of projects a year. #### **Get ready to enjoy** - Flex benefit package, customizing perks to match your unique style. - Enjoy unlimited remote work or join the vibrant offices in Vilnius, Kaunas, or Barcelona. - Flexible working hours, harmonizing your personal and professional life. - Half-day Summer Fridays. - Full training and onboarding program for a seamless start. - Exclusive work only with international markets. - Considerable & steadily increasing salary, recognizing and rewarding your dedication. - Frequent in-office and after-hours activities with team members. - Participation in international training programs. - Internal transparency with company results and salary system, promoting a culture of trust and collaboration. - Additional paid vacation days, including birthdays, volunteering, and other occasions. **Salary Range:** - Spain: 36,500 - 55,000 EUR gross/yearly. - Germany : 50,000 - 73,000 EUR gross/yearly. _Immigration-related employment support, such as visa sponsorship or transfer, is not available for this position._