Customer Success Manager

**HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and** [**Make Work Happy**](https://happy.co/media/make-work-happy) **!** ##### **About the Role** We are building an AI-first customer experience organization. This Customer Success Manager role is for operators who have already used AI in real business workflows to improve customer outcomes — not just to draft emails or summarize notes. You will own a portfolio of multifamily SaaS customers and act as a consultative partner, using data, analytics, and applied AI techniques to drive retention, adoption, and measurable business impact for our clients. This is a hands-on role for CSMs who blend relationship management with analytical rigor and modern AI-driven workflows. * * * #### **What You’ll Do** - Own and grow a book of multifamily SaaS customers with responsibility for: - Retention - Adoption - Product value realization - Use AI tools and workflows to: - Analyze customer health, usage, and risk patterns - Surface expansion and churn risk signals - Automate reporting, insights, and executive-ready customer narratives - Develop AI-powered customer insights: - Create health dashboards - Summarize behavioral trends - Build renewal risk narratives backed by data - Act as a consultative partner to customer leadership teams using: - Data-backed recommendations - Operational insights - Outcome-focused success plans - Partner cross-functionally with: - Product - Support - Services - RevOps / Analytics - Document and operationalize repeatable AI workflows that improve: - CSM efficiency - Renewal predictability - Customer visibility