Customer Education Manager

The Customer Education Manager will take full, end-to-end ownership of PVcase’s Customer Academy. This builder role is the first of its kind, responsible for creating a scalable education program that improves onboarding, accelerates time-to-value, increases product adoption, and reduces reliance on reactive support. You will work cross-functionally across Customer Success, Support, Product, and Marketing to ensure customers can self-serve and continuously learn as the platform evolves. - **Set the direction.** Own the customer education strategy and roadmap, connecting customer needs, product priorities, and business goals. Decide where education can make the greatest difference and focus effort accordingly. - **Turn strategy into delivery.** Lead initiatives from discovery through launch and improvement, coordinating contributors, managing dependencies, and making realistic decisions about scope and capacity. - **Evolve the Academy and learning experience.** Own the learning platform, course structure, and learner journey. Develop learning paths and certification programs for different roles and skill levels, with practical ways to demonstrate proficiency. - **Bring expertise together.** Work with technical experts to turn product knowledge and industry best practices into useful learning. Shape and assemble courses, coordinate production and reviews, and ensure materials remain accurate and accessible. - **Make learning part of the customer journey.** Partner with customer, technical, and product teams to promote education and connect it with onboarding, product releases, and ongoing adoption. - **Experiment and improve.** Speak with customers, test formats and delivery approaches, and use learner feedback, Academy analytics, and product usage to decide what to improve, expand or stop. - **Build a program that scales.** Establish practical processes for content creation, review, updates, and localization, working with technical contributors and translation services. Coordinate with Help Center, Community, and technical teams to create a connected experience. - Experience building or evolving B2B SaaS customer education programs, with evidence of turning strategy into results. - Strong ownership and judgment, with the ability to prioritize, coordinate contributors, and deliver independently. - A practical understanding of learning platforms, instructional design, and adult learning, with the ability to build and improve learning experiences yourself. - Clear communication and an analytical, experimental mindset. You’re comfortable making progress with incomplete information and adapting when something doesn’t work. **Preferred experience** You do not need to be a solar expert. We welcome candidates who are curious about our industry and willing to learn how our customers work. - Launching or scaling certification programs, customer academies, or multilingual education. - Supporting technical or engineering audiences, or familiarity with CAD tools and solar workflows. - Proficiency with LMS and course authoring tools, CRM/CS platforms, or AI-assisted content workflows (e.g., TalentLMS, Articulate 360, Skilljar, Gainsight, Salesforce, Google Workspace, Adobe Creative Cloud). - Recent experience with AI authoring tools to improve workflow and course content creation, including tools like ChatGPT, Gemini, and Claude. **What success looks like** - More customers discovering, using, and benefiting from education, supported by clear priorities and a repeatable delivery process. - Improved enrollment, active learning, demonstrated proficiency, certification attainment, and learner feedback, alongside course completion. - Evidence of education contributing to faster onboarding, stronger product adoption, and fewer repetitive support inquiries, evaluated with partner teams over time. #### **About us** PVcase is moving solar forward with an alternative to the traditional labor-intensive, time-consuming, error-prone solar project development process. With our sophisticated site selection, PV design, and yield estimation software, you can achieve maximum results in a fraction of the time — to succeed faster, build better, and accelerate the global transition to clean energy. PVcase ends clunky processes and corrupted data to clear the path to a net-zero economy. Whether you use a single product or plug into the entire platform, our end-to-end site selection, design, and yield assessment software makes you faster, precise, and highly productive at every stage of project development. PVcase is a leading choice for solar energy professionals — our platform serves over 1,800 customers in 75+ countries, powering the development of more than 4 TW of projects a year. #### **Get ready to enjoy** - Flex benefit package, customizing perks to match your unique style. - Enjoy unlimited remote work or join the vibrant offices in Vilnius, Kaunas, or Barcelona. - Flexible working hours, harmonizing your personal and professional life. - Half-day Summer Fridays. - Full training and onboarding program for a seamless start. - Exclusive work only with international markets. - Considerable & steadily increasing salary, recognizing and rewarding your dedication. - Frequent in-office and after-hours activities with team members. - Participation in international training programs. - Internal transparency with company results and salary system, promoting a culture of trust and collaboration. - Additional paid vacation days, including birthdays, volunteering, and other occasions. **Salary Range:** - Lithuania: 46,400 - 66,700 EUR gross/yearly. - Spain: 43,100 - 62,000 EUR gross/yearly. _Immigration-related employment support, such as visa sponsorship or transfer, is not available for this position._