Company Operations Lead

<h2 class="p1"><span class="s1">Role Description</span></h2> <p><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz80zt2jz70zz75zz74z4z76zz90zbblhz87zz78zz88zz78z2pkz90zaj8lrtsz76zz84z">We’re looking for an Operations Lead to act as a bridge between the Office of the CEO</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz80zt2jz70zz75zz74z4z76zz90zbblhz87zz78zz88zz78z2pkz90zaj8lrtsz76zz84z h-lparen">(OCEO)</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz80zt2jz70zz75zz74z4z76zz90zbblhz87zz78zz88zz78z2pkz90zaj8lrtsz76zz84z"> and Dropbox’s business units, helping operationalize our company-wide business rhythms with rigor, clarity, and consistency.</span></p> <p><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz80zt2jz70zz75zz74z4z76zz90zbblhz87zz78zz88zz78z2pkz90zaj8lrtsz76zz84z">Dropbox is an operationally heavy company; we believe that sweating the details of how work gets done drives better results. This role sits at the center of that philosophy. While there are known operating rhythms and mechanisms to support</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz80zt2jz70zz75zz74z4z76zz90zbblhz87zz78zz88zz78z2pkz90zaj8lrtsz76zz84z h-lparen">(e.g.,</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz80zt2jz70zz75zz74z4z76zz90zbblhz87zz78zz88zz78z2pkz90zaj8lrtsz76zz84z"> planning, roadmapping, launch, QBRs, Board processes), the exact scope of this role will evolve based on where leverage is most needed. We’re looking for someone who can step into ambiguity, identify friction or gaps, and independently shape high-impact solutions.</span></p> <p><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz80zt2jz70zz75zz74z4z76zz90zbblhz87zz78zz88zz78z2pkz90zaj8lrtsz76zz84z">This is an individual-contributor role requiring comfort working with executive leaders, Chiefs of Staff, embedded operational teams, and EPD partners. The ideal candidate is scrappy, detail-oriented, and systems-minded — someone who can quickly build context, earn trust, and drive clarity in complex environments.</span></p> <h2 class="p1"><span class="s1">Responsibilities</span></h2> <ul> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz80zt2jz70zz75zz74z4z76zz90zbblhz87zz78zz88zz78z2pkz90zaj8lrtsz76zz84z">Partner with Chiefs of Staff and embedded operational teams to support and strengthen company-wide operating rhythms</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz86zcvlz122zs3wgz73zz76zz70zhbz122zz78zloz87zz67zjh3xz86z8j4dz70z">Act as operational</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz86zcvlz122zs3wgz73zz76zz70zhbz122zz78zloz87zz67zjh3xz86z8j4dz70z h-ldquo">“glue”</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz80zt2jz70zz75zz74z4z76zz90zbblhz87zz78zz88zz78z2pkz90zaj8lrtsz76zz84z"> —</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz86zcvlz122zs3wgz73zz76zz70zhbz122zz78zloz87zz67zjh3xz86z8j4dz70z"> identify inefficiencies, reduce duplication, and build scalable workflows, systems, and mechanisms that lower operational overhead while preserving rigor</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz86zcvlz122zs3wgz73zz76zz70zhbz122zz78zloz87zz67zjh3xz86z8j4dz70z">Uphold and reinforce the quality bar for executive-facing deliverables, including strategic plans, business reviews, board-ready materials, and in-quarter execution updates</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz80zt2jz70zz75zz74z4z76zz90zbblhz87zz78zz88zz78z2pkz90zaj8lrtsz76zz84z">Distill complex processes and expectations into simple, concise guidance and resources accessible to all employees</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz86zcvlz122zs3wgz73zz76zz70zhbz122zz78zloz87zz67zjh3xz86z8j4dz70z">Enable Dropboxers at all levels to operate effectively within company frameworks through training, resources, and hands-on support</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz80zt2jz70zz75zz74z4z76zz90zbblhz87zz78zz88zz78z2pkz90zaj8lrtsz76zz84z">Pilot and iterate on improvements to company-wide operating mechanisms, incorporating feedback and learning along the way</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz86zcvlz122zs3wgz73zz76zz70zhbz122zz78zloz87zz67zjh3xz86z8j4dz70z">Lead ad hoc projects in support of the CEO’s top priorities, owning work end-to-end from </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz80zt2jz70zz75zz74z4z76zz90zbblhz87zz78zz88zz78z2pkz90zaj8lrtsz76zz84z">inception to </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz86zcvlz122zs3wgz73zz76zz70zhbz122zz78zloz87zz67zjh3xz86z8j4dz70z">delivery</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz86zcvlz122zs3wgz73zz76zz70zhbz122zz78zloz87zz67zjh3xz86z8j4dz70z">Represent the CEO’s vision and priorities in cross-functional contexts while building strong, trusted relationships with internal stakeholders</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz86zcvlz122zs3wgz73zz76zz70zhbz122zz78zloz87zz67zjh3xz86z8j4dz70z">Handle sensitive information with discretion and maintain composure while operating in a fast-moving, evolving environment</span></li> </ul> <h2 class="p1"><span class="s1">Requirements</span></h2> <ul> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz80zt2jz70zz75zz74z4z76zz90zbblhz87zz78zz88zz78z2pkz90zaj8lrtsz76zz84z">8+ years of experience in operations, program management, business operations, product operations, consulting, or similar roles in complex, cross-functional environments</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz80zt2jz70zz75zz74z4z76zz90zbblhz87zz78zz88zz78z2pkz90zaj8lrtsz76zz84z">Demonstrated ability to thrive in ambiguity and independently define scope where it does not yet exist</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz80zt2jz70zz75zz74z4z76zz90zbblhz87zz78zz88zz78z2pkz90zaj8lrtsz76zz84z">Proven experience building, improving, or scaling operational systems, processes, or program management frameworks</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz80zt2jz70zz75zz74z4z76zz90zbblhz87zz78zz88zz78z2pkz90zaj8lrtsz76zz84z">Strong attention to detail paired with the judgment to know where rigor matters most</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz80zt2jz70zz75zz74z4z76zz90zbblhz87zz78zz88zz78z2pkz90zaj8lrtsz76zz84z">Ability to move quickly, make sound judgment calls, and adapt in real time without sacrificing quality</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz80zt2jz70zz75zz74z4z76zz90zbblhz87zz78zz88zz78z2pkz90zaj8lrtsz76zz84z">Excellent written and verbal communication skills, with experience synthesizing complex information into clear, executive-ready outputs, as well as creating simple, concise resources accessible to all employees</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz80zt2jz70zz75zz74z4z76zz90zbblhz87zz78zz88zz78z2pkz90zaj8lrtsz76zz84z">High degree of ownership and independence; able to navigate ambiguity, influence without authority, and drive work to completion across organizational boundaries</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz80zt2jz70zz75zz74z4z76zz90zbblhz87zz78zz88zz78z2pkz90zaj8lrtsz76zz84z">Scrappy and resourceful, with a willingness to roll up your sleeves while also thinking systemically</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz80zt2jz70zz75zz74z4z76zz90zbblhz87zz78zz88zz78z2pkz90zaj8lrtsz76zz84z">Collaborative, team-first mindset with a strong desire to help the broader organization succeed</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz80zt2jz70zz75zz74z4z76zz90zbblhz87zz78zz88zz78z2pkz90zaj8lrtsz76zz84z">Proven ability to remain calm, thoughtful, and effective in high-pressure or high-visibility situations</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz80zt2jz70zz75zz74z4z76zz90zbblhz87zz78zz88zz78z2pkz90zaj8lrtsz76zz84z">High integrity and strong judgment when handling confidential or sensitive information</span></li> </ul> <h2 data-usually-unique-id="044234883370604133046166"><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zqz90zkz74zz76zeez80zz68zz89zz88zvqz86zuxlz73zexxz80zz73z6d6z72zz79zsz77z">Preferred Qualifications</span></h2> <ul class="listtype-bullet listindent1 list-bullet1" data-testid="bullet-list" data-test-indentation="1"> <li><span class="highlight author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz80zt2jz70zz75zz74z4z76zz90zbblhz87zz78zz88zz78z2pkz90zaj8lrtsz76zz84z" data-highlight-color="#F7CC62">Experience at a SAAS company, working on roadmapping, launch planning, or in product operations&nbsp;</span></li> </ul> <h2 data-usually-unique-id="044234883370604133046166"><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zqz90zkz74zz76zeez80zz68zz89zz88zvqz86zuxlz73zexxz80zz73z6d6z72zz79zsz77z">Compensation</span></h2><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><span style="font-size: 16px;">US Zone 1</span></p> <p><span style="font-size: 16px;">This role is not available in Zone 1</span></p></div><div class="title">US Zone 2</div><div class="pay-range"><span>$143,800</span><span class="divider">&mdash;</span><span>$194,600 USD</span></div></div><div class="pay-input"><div class="title">US Zone 3</div><div class="pay-range"><span>$127,800</span><span class="divider">&mdash;</span><span>$173,000 USD</span></div></div></div>