Billing Operations Lead

Sell what you love. For us and millions of users across the globe, that’s Spotify. Join the Sales team and you’ll build the relationships that help grow our business in existing markets and beyond. We don’t just sell creative solutions to our clients and partners, we help to shape them; using our expert knowledge of ad products, sales channels and the industry to impact the way the world experiences music and podcasts.  We are looking for a Billing Operations Lead to oversee billing operations across our self-serve and direct buying channels. In this role, you will manage vendor billing support teams handling advertiser queries, partner closely with Finance and Accounting to build scalable billing systems and processes, and collaborate with Fraud teams to identify and address suspicious activity. You’ll be a key point of contact for billing escalations and play an important role in ensuring billing accuracy, compliance, and a positive advertiser experience. What You'll Do Lead the day-to-day operations of global vendor billing support teams across self-serve and direct buying channels Act as the main point of contact for billing escalations, resolving complex issues such as invoice disputes, credit adjustments, and billing setup questions Oversee the end-to-end invoicing process, from advertiser setup through to dispute resolution and invoice reissuance Partner with Finance and Accounting to design and improve billing systems, workflows, and processes that support scale and accuracy Ensure billing operations align with country-specific invoicing requirements and compliance standards Work closely with Fraud teams to identify suspicious advertiser activity and support investigations that protect the platform Maintain clear, up-to-date documentation, process guides, and training materials for billing support teams Identify skill gaps within vendor teams and support onboarding and continuous learning programs Review support cases to spot trends, improve quality, and reduce recurring billing issues Identify operational inefficiencies and recommend improvements that enhance accuracy, reduce disputes, and improve advertiser experience Collaborate cross-functionally with Product, Sales Systems, Finance, Legal, and other partners on billing-related changes and new product launches Who You Are You have 5+ years of experience in billing operations, revenue operations, financial operations, or a related field You have experience working with global vendor support teams across multiple time zones You understand billing and invoicing processes, including invoice generation, adjustments, and dispute resolution You have worked with Finance and Accounting teams to build or improve operational processes You are comfortable navigating fraud detection or compliance-related workflows and partnering with relevant teams You take a proactive approach to identifying issues and improving processes before they scale You bring strong attention to detail and care about accuracy, documentation, and compliance You communicate clearly and collaborate effectively across a range of stakeholders Where You'll Be We offer you the flexibility to work where you work best! For this role, you can be within the Eastern Standard time zone. The United States base range for this position is $91,395–$130,564 USD, plus equity. The benefits available for this position include health insurance, six-month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, paid flexible holidays, and paid sick leave. These ranges may be modified in the future. Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.   At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we’re here to support you in any way we can.